Service
Reputation Management
Your Reviews Are Your Resume. Make Them Count.
93% of consumers read online reviews before choosing a local business. Avid Target Marketing builds and protects your online reputation with a systematic approach to review generation, monitoring, and response — so your star rating works for you around the clock.
93%
Consumers Read Reviews Before Buying
4.8★
Average Client Review Score
24hr
Review Response Time
What You Get
Everything Included
Review Generation
A systematic, automated approach to collecting reviews from every satisfied customer.
- Post-service review request automation
- SMS & email review requests
- QR code review cards
- Multi-platform targeting (Google, Yelp, Facebook)
- Review velocity management
Review Monitoring
Real-time alerts and monitoring across every platform where your business is reviewed.
- Google, Yelp, Facebook monitoring
- Industry-specific platform monitoring
- Real-time alert notifications
- Sentiment analysis
- Competitor review tracking
Response Management
Professional, timely responses to every review — positive and negative.
- Response to all new reviews
- Negative review response strategy
- Escalation protocol for serious issues
- Brand voice consistency
- Response time SLA
Reporting & Benchmarking
Monthly reports showing your review score, volume, and competitive position.
- Monthly review score report
- Review volume tracking
- Competitor benchmarking
- Sentiment trend analysis
- Platform-by-platform breakdown
How It Works
Our Process
01
Audit
We audit your current review profiles across all platforms and identify gaps.
02
Setup
We configure review request automation and monitoring alerts.
03
Generate
Review requests go out automatically after every customer interaction.
04
Monitor & Respond
We monitor all platforms daily and respond to every review within 24 hours.
05
Report
Monthly reports show review score, volume, and competitive position.
FAQ
Common Questions
Can you remove negative reviews?
We cannot remove reviews directly — only the platform can do that, and only for reviews that violate their policies. What we can do is flag policy-violating reviews, respond professionally to negative reviews, and generate enough positive reviews to dilute the impact of negative ones.
Which platforms do you monitor?
Google, Yelp, Facebook, and industry-specific platforms (Healthgrades, Avvo, Houzz, TripAdvisor, etc.) depending on your industry.
How quickly will my review score improve?
Most clients see meaningful improvement within 30–60 days, depending on job volume. Businesses with high customer volume see faster results.
Is reputation management worth it for a new business?
Especially for new businesses. Building a strong review profile early creates a competitive advantage that compounds over time.
Ready to Get Started?
Free audit — no obligation, no sales pressure.